Refund & Cancellation Policy

Every new subscription starts with a 14-day free trial that requires a valid payment method. If you cancel before the trial ends, you are not charged.

After the trial, plans are billed monthly in advance through Paddle, our merchant of record. Each renewal pays for the month ahead.

If you are a consumer in the EU, EEA, Switzerland or the UK, you have a statutory 14-day right to withdraw from your purchase and receive a full refund. This applies to a one-off purchase and to the first payment of a subscription.

If your subscription includes a free trial, a fresh 14-day withdrawal period begins when the trial ends and the first payment is taken.

The right does not apply to later renewal payments — for those, cancel at any time to stop the next charge (see section 5). Consumers in some other countries have equivalent statutory cancellation rights, which we also honour.

Email admin@alittis.com, or use the link on your Paddle receipt. As merchant of record, Paddle processes approved refunds back to your original payment method.

You can cancel at any time from Billing, which opens the Paddle customer portal. Your plan stays active until the end of the current paid period and is not renewed afterwards. Outside the withdrawal window in section 3, renewal payments for partial periods are non-refundable, but cancelling always prevents the next charge.

Payment disputes and chargebacks are handled by Paddle as merchant of record. Please contact us first so we can resolve any issue directly.